FitCraft Terms of Service

FitCraft is a fitness app made by FitCraft Studios Inc. These Terms of Service are the agreement between you and us when you use FitCraft. They cover the app, our websites, purchases, the game content inside FitCraft, and what each of us can expect from the other.

We have tried to write them in plain English. If anything is unclear, email us at [email protected].

Two things matter most, so they come first: FitCraft is not medical advice (section 2), and FitCraft is for adults 18 and older (section 3).

1. Who we are and what these Terms cover

FitCraft is operated by FitCraft Studios Inc, a company registered in the United States.

Postal address: 224 W 35th St Ste 500 #928, New York, NY 10001, USA
Email: [email protected]

These Terms cover what we call the Service:

the FitCraft mobile app for Android and iOS, including everything inside it: workouts, programs, trainers, the game layer, the activity feed, and in-app purchases;
our websites at getfitcraft.com (articles and information) and lets.getfitcraft.com (the web assessment and web checkout), and short links at links.getfitcraft.com;
purchases you make from us, whether through the Apple App Store, Google Play, or our web checkout.

How we handle your personal information is a separate document: our Privacy Policy, with a standalone Consumer Health Data Privacy Policy. Those documents describe our data practices; these Terms do not repeat them.

By creating an account, making a purchase, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Health and safety first

FitCraft is not medical advice. The workouts, programs, coaching messages, articles, voice lines and everything else in the Service are general fitness information and entertainment. They are not medical advice, diagnosis or treatment, and they are not a substitute for a doctor, physical therapist or other qualified health professional.

Talk to a doctor before you start. Before beginning any exercise program, including FitCraft, check with a physician or qualified health provider that exercise is appropriate for you. This matters especially if you have a heart condition, high blood pressure, joint or bone problems, a history of injury, if you are pregnant, or if you have any other condition that could be affected by physical activity.

Exercise has inherent risks, and you accept them. Physical exercise can cause injury, including sprains, strains, fractures and, in rare cases, serious cardiac events. By using FitCraft you voluntarily accept these risks. You are responsible for exercising within your own limits, using correct form, working out in a safe space, and using any equipment properly.

Stop if something feels wrong. If you feel pain, dizziness, chest discomfort, shortness of breath, faintness or anything else abnormal during a workout, stop immediately and seek medical advice before continuing.

In an emergency, call emergency services. If you or someone near you experiences a medical emergency, call your local emergency number right away (911 in the United States). Do not rely on the app in an emergency.

FitCraft cannot see your form, your surroundings or your medical history. Only you and your doctor can judge what is safe for you.

3. Who can use FitCraft

You must be at least 18 years old to use the Service. Our sign-up flow does not accept an age under 18, and we do not knowingly allow anyone under 18 to hold an account. If we learn that an account belongs to someone under 18, we will close it.

You also agree to give us accurate information when you sign up and to keep it up to date. The plan FitCraft builds for you is based on what you tell us, so wrong information produces a wrong plan.

4. Your account

Creating an account. You can create an account with an email address and password, or by signing in with Google or Apple. You can also create an account through the web assessment at lets.getfitcraft.com and then sign in with the same credentials in the app.

Keeping it secure. Your account is yours alone. Keep your password confidential, and tell us promptly at [email protected] if you believe someone else has accessed your account. You are responsible for activity that happens under your account until you tell us something is wrong.

One person, one account. Accounts are personal. Do not sell, rent or transfer your account, and do not use someone else's.

Deleting your account. You can delete your account at any time in the app under Settings. What deletion does with your information is described in the Privacy Policy. Deleting your account does not automatically cancel a subscription; section 5.4 explains how to cancel.

5. Subscriptions, billing and refunds

Parts of the Service require a paid subscription. Prices, plan lengths, and any trial or introductory offer are shown at the point of purchase.

5.1 Buying through Apple or Google

If you subscribe inside the app, the purchase is made through your Apple App Store or Google Play account and is governed by their billing terms as well as these Terms. Apple and Google handle the payment; we never see your card details. We use RevenueCat, a subscription management service, to validate purchases and manage entitlements.

5.2 Buying on our website

If you subscribe through our web checkout at lets.getfitcraft.com, the seller is FitCraft Studios Inc. Checkout is hosted by RevenueCat and payment is processed by Stripe; your card details go to Stripe, not to our servers. Web plans may be weekly, monthly or annual, and the weekly plan may start with a discounted introductory week.

5.3 Automatic renewal

All subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until you cancel. For purchases through Apple or Google, the store may charge your payment method up to 24 hours before the new period starts. To avoid a renewal charge, cancel at least 24 hours before the current period ends.

5.4 Cancelling

Cancelling stops future charges. You keep access until the end of the period you already paid for.

Bought through Apple or Google: cancel in your App Store or Google Play subscription settings. Deleting the app does not cancel a subscription.
Bought on our website: in the app, open Settings, tap your subscription and choose Manage, which takes you to the subscription management page. You can also email us at [email protected] and we will cancel it for you.

5.5 Refunds

Web purchases: our 7-day promise. If you subscribed through our web checkout and you ask within 7 days of your first charge, we will refund that first payment in full. No questions asked. Email [email protected] from the email address on your account. Where our checkout advertises a money-back promise, we honor it as advertised.
Web renewal payments are refunded where the law requires it, and otherwise handled case by case; contact us and we will try to be fair.
Purchases through Apple or Google are refunded by Apple or Google under their own policies; we are not able to process those refunds ourselves. Request a refund at reportaproblem.apple.com (Apple) or through the Google Play order history (Google). If you get stuck, email us and we will point you in the right direction.

5.6 Price changes

We can change subscription prices. A price change never applies mid-period to a period you have already paid for. For an active subscription we will give you notice before a higher price takes effect at renewal, through the store mechanism for store purchases or by email or in-app notice for web purchases, and you can cancel before it applies.

6. Virtual items

FitCraft includes virtual items and rewards: collectible cards, card packs, promotional gifts, achievements, ranks, in-game currencies and similar content. You can earn them, open them, craft them and burn them as part of the game.

Virtual items are part of the Service, not property:

They have no monetary value, cannot be redeemed for money or anything of value outside the Service, and cannot be sold, traded or transferred.
What you receive is a limited license to use them inside the Service while your account exists and these Terms are respected.
Because FitCraft is a live game, we balance and change it over time. We may add, change, rebalance or retire virtual items, drop rates, crafting costs and rewards.
Virtual items are lost when your account is deleted or terminated, and they are not refunded or compensated.

7. Usernames, your content and how to behave

7.1 What other users can see

FitCraft has a shared activity feed. Other users can see your username, your chosen avatar, your rank, your trainer, and cards describing your in-game activity, such as completing a workout or leveling up. They can react to those cards with a fixed set of emoji. The feed does not support free-text posts, comments, photos or private messages, and your first name, email and body data are never shown to other users.

7.2 Username rules

Usernames must be 4 to 30 characters and contain only letters and numbers. Every username passes an automated screen, including an AI moderation check, before it is accepted. Choose a username that is not offensive, hateful or sexually explicit, does not impersonate another person or brand, and does not include personal information such as a phone number woven into the name. We may reject, remove or change a username that breaks these rules, and repeated attempts to sneak one past the filter can cost you your account.

7.3 Content you give us

You keep ownership of the content you submit to us, such as assessment answers, feedback text and support messages. You give us permission to use that content to run, support and improve the Service, as described in the Privacy Policy.

7.4 Rules of conduct

When you use the Service, you agree not to:

break the law or help anyone else break it;
cheat: do not exploit bugs (including bugs in the card and reward economy), manipulate progress, use automation, bots or scripts, or tamper with the app's communication with our servers. If you find a bug, report it to [email protected] instead of farming it;
copy, scrape, decompile, reverse engineer or extract the Service or its content, except where the law gives you a right we cannot exclude;
interfere with the Service, other users or our infrastructure, including probing, overloading or disrupting our servers;
resell the Service, share your account, or use the Service to build a competing product;
upload malicious code or attempt to bypass moderation, rate limits or security measures.

We may remove content, rename accounts, restrict features, or suspend or terminate accounts that break these rules. Section 14 explains how.

8. AI-generated content

Some FitCraft content is produced with the help of artificial intelligence:

Coaching messages, program descriptions and similar text in the app are created by us, with AI tools assisting our team.
Trainer voice lines are synthesized speech generated from text.
An AI moderation service screens usernames and display names before they are accepted.

AI-assisted content can contain mistakes. It is general fitness content, not personal medical guidance, and section 2 applies to all of it. If something in the app looks wrong or unsafe, do not follow it, and please tell us.

9. Our intellectual property and your license

The Service and everything in it that we made or licensed, including the app, code, workouts, programs, text, graphics, trainers and characters, avatars, cards, badges, animations, audio, video and design, belong to FitCraft Studios Inc or our licensors and are protected by intellectual property laws. FitCraft® is a registered trademark of FitCraft Studios Inc, USPTO Reg. No. 4951295.

We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the app and the Service for your own personal, non-commercial fitness. That is the only right you get; we keep all others. You may not use the FitCraft name or logo without our written permission, except to truthfully refer to the Service.

10. Feedback

If you send us ideas, suggestions or feedback about the Service, we can use them freely, without payment or credit, and without any obligation of confidentiality. Please do not send us ideas you want to keep or be paid for.

11. Third-party services and links

The Service links to and works with services run by others, such as the Apple App Store, Google Play, sign-in with Google or Apple, and our checkout and payment providers. Our articles may link to outside websites. Those services and sites have their own terms and privacy policies, and we are not responsible for them. A link is not an endorsement.

12. Changes to FitCraft

FitCraft is a live service and a live game. We update it constantly: features are added, changed, tested and sometimes removed; workouts and programs rotate; the game economy gets rebalanced; and different users may see different versions of a feature while we test what works. We may also suspend the Service temporarily for maintenance or for reasons outside our control.

If we ever discontinue the Service entirely, or remove something you paid for and still have an active subscription to, section 14 describes what happens to payments.

13. Changes to these Terms

We can change these Terms. If a change is material, we will give you reasonable advance notice, in the app, by email, or both, before it takes effect. Non-material changes, such as clarifying language or fixing typos, may apply as soon as they are posted. The effective date at the top always tells you when the Terms were last changed.

If you keep using the Service after a change takes effect, the new Terms apply to you. If you do not agree with a change, stop using the Service and cancel any subscription before the change takes effect.

14. Ending your use of FitCraft

You can leave at any time. Stop using the Service, cancel your subscription (section 5.4), and delete your account (section 4) whenever you like.

We can suspend or terminate accounts. We may suspend or terminate your access if you materially break these Terms, if we must do so under the law or a platform requirement, or if your account is involved in fraud or abuse. Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem; for serious violations, such as fraud, cheating at scale or abuse of other users, we may act immediately. If you think we got it wrong, email [email protected] and we will take a second look.

What happens to money.

If we terminate your account because you materially broke these Terms, you are not entitled to a refund, though we may give one where we think fairness or the law requires it.
If we terminate your account without cause, or discontinue the Service entirely, and you have an active subscription bought on our website, we will refund the unused part of the period you paid for. For subscriptions bought through Apple or Google, refunds are handled by the store under its policies.

What survives. Sections that by their nature should survive the end of this agreement do survive, including sections 2, 6 (no monetary value), 9, 10, 15, 16, 17, 18, 19 and 21.

15. Disclaimers

We work hard on FitCraft, but we provide the Service "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted, error-free or secure, that content is accurate or complete, or that defects will be fixed.

We do not guarantee results. Fitness outcomes depend on you: your consistency, effort, diet, sleep, genetics and starting point. Any results, testimonials or projections shown in the Service or our marketing are examples, not promises.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Section 19 explains more.

16. Limits on our liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or loss of goodwill, arising out of or relating to the Service or these Terms, under any legal theory, even if we were told such damages were possible.
Our total liability for all claims arising out of or relating to the Service or these Terms is capped at the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) 50 US dollars.

These limits do not apply where the law does not allow them to. In particular, nothing in these Terms excludes or limits liability for our gross negligence or willful misconduct, for fraud, or for death or personal injury where the law does not permit that liability to be limited. Section 2 remains important here: exercise carries inherent risks that you accept by choosing to exercise, and we are not responsible for injuries caused by exceeding your own limits, incorrect form, unsafe surroundings or misuse of equipment.

17. Your responsibility for misuse

If your material breach of these Terms, your violation of the law, or your infringement of someone else's rights while using the Service causes a third party to bring a claim against us, you agree to compensate us for the losses, costs and reasonable legal fees that claim causes us. This section does not apply to claims caused by our own breach of these Terms or our own unlawful conduct.

18. Governing law and disputes

Talk to us first. Most problems are fixable with an email. Before starting any formal dispute, email [email protected] with a description of the problem and what you would like us to do, and give us 60 days to work it out with you.

Governing law. These Terms are governed by the laws of the State of New York, USA, without regard to its conflict of laws rules. Section 19 preserves any stronger protection the law of your home jurisdiction gives you that cannot be waived by contract.

Arbitration. Any dispute between you and us that we cannot resolve informally will be resolved by binding individual arbitration administered by JAMS under its rules applicable to consumer disputes, including the JAMS Consumer Arbitration Minimum Standards, rather than in court. The arbitration will be held in New York, New York, or, at your choice, by videoconference or telephone, or decided on written submissions. JAMS' rules and fee schedule are at jamsadr.com. Your share of the arbitration costs is capped at the consumer filing fee under JAMS' minimum standards (currently 250 US dollars); we pay the rest of JAMS' fees.

What is not covered by arbitration. Either of us may bring an individual claim in small claims court instead, and either of us may go to court to protect intellectual property rights or to stop unauthorized use of the Service.

Your right to opt out. You can reject arbitration entirely, with no effect on any other part of these Terms or on your account. To opt out, email [email protected] within 30 days of first accepting these Terms, with the subject "Arbitration opt-out", from the email address on your account. If you opt out, disputes will be resolved in court under the venue paragraph below.

No class actions. Disputes are resolved on an individual basis. Neither you nor we may participate in a class, collective, consolidated or representative action, and the arbitrator may not consolidate claims or preside over any representative proceeding. If this paragraph is found unenforceable for a particular claim, that claim, and only that claim, must proceed in court instead of arbitration.

Jury trial waiver and venue. For anything a court hears, you and we each waive a jury trial to the extent the law allows, and the courts sitting in New York County, New York have exclusive jurisdiction, except that section 19 applies if you are a consumer whose local law guarantees you courts at home.

19. If consumer protection law applies to you

Nothing in these Terms takes away rights that the law of your country or state gives you and does not allow a contract to waive. Where these Terms conflict with such a right, the right wins.

If you live in the European Economic Area, the United Kingdom or Switzerland:

You have a legal right to withdraw from a purchase of digital services within 14 days without giving a reason. Our 7-day web refund promise (section 5.5) operates alongside that right, not instead of it; email [email protected] to exercise either.
The limitations in sections 15 and 16 apply only to the extent your national law permits. Nothing in these Terms limits liability for death or personal injury caused by our negligence, or excludes guarantees your law implies in consumer contracts.
Section 18's arbitration clause does not deprive you of the protection of the mandatory consumer laws, or the courts, of the country where you live. The European Commission's online dispute resolution platform is at ec.europa.eu/consumers/odr.

20. Apple and Google

If you downloaded the app from the Apple App Store or Google Play, the store's own terms also apply to the download and to in-app purchases, including Apple's Media Services Terms and standard Licensed Application End User License Agreement, or the Google Play Terms of Service. For billing mechanics of store purchases, the store's terms control if they conflict with these Terms.

Apple and Google are not parties to these Terms, do not own or operate the Service, and are not responsible for it, for its content, or for maintenance and support, which are our responsibility. Apple and its subsidiaries are third-party beneficiaries of these Terms for the app on iOS, and may enforce them against you once you accept them. You represent that you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.

21. Everything else

Entire agreement. These Terms, together with the Privacy Policy and any terms shown to you at purchase, are the whole agreement between you and us about the Service, and they replace every earlier version.
Severability. If part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part is applied to the maximum extent the law allows.
No waiver. If we do not enforce a part of these Terms, we are not giving up the right to enforce it later.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets, and will notify you if that happens.
Events beyond our control. We are not responsible for delay or failure caused by events reasonably outside our control, such as outages of infrastructure providers, natural disasters or government action.

22. Contact us

FitCraft Studios Inc
224 W 35th St Ste 500 #928
New York, NY 10001, USA

Email: [email protected]

We read everything sent to that address, including complaints, refund requests, bug reports and arbitration opt-outs.

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